Terms and Conditions of Sale
Last Updated: 14 January 2026
These Terms and Conditions apply to all quotations, offers, and contracts for the sale of goods and services by Chromakey.co.uk (“the Company,” “we,” “us”) to any business customer (“the Customer,” “you”). By placing an order, you agree to be bound by these terms.
1. Basis of Sale
1.1. These terms apply to the exclusion of any other terms that the Customer seeks to impose or incorporate. 1.2. An order constitutes an offer by the Customer to purchase Goods in accordance with these Terms. The order shall only be deemed accepted when the Company issues written acceptance (Order Confirmation). 1.3. Any samples, drawings, or advertising produced by the Company are for the sole purpose of giving an approximate idea of the Goods. They shall not form part of the Contract.
2. Product Specifications & Dye-Lots
2.1. Dye-Lot Variations: While we strive for 100% color consistency, the Customer acknowledges that textile manufacturing can result in slight color variations between different dye-lots. 2.2. For large-scale installations, we recommend purchasing the total required amount in a single order to ensure material is pulled from the same production batch. We cannot guarantee an exact match for “add-on” orders placed at a later date. 2.3. Technical Specs: Our Digifoam and fabrics are sold based on the technical specifications provided. It is the Customer’s responsibility to ensure the Goods are fit for their specific camera/lighting environment.
3. Pricing and Payment
3.1. All prices are quoted in GBP (£) and are exclusive of VAT, which will be charged at the prevailing rate. 3.2. Payment is required in full at the time of order unless a Trade Account with credit terms has been pre-approved in writing. 3.3. For Trade Accounts, payment is due [e.g., 30 days] from the date of invoice. We reserve the right to charge interest on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.
4. Delivery and “Ready-to-Shoot” Policy
4.1. We deliver using specialized “No-Fold” methods, shipping full rolls on industrial cores. 4.2. Delivery dates are estimates only. The Company is not liable for any delays in delivery caused by a Force Majeure event or the Customer’s failure to provide adequate delivery instructions. 4.3. Inspection: You must inspect the Goods upon delivery. Any damage in transit or shortages must be reported in writing within 24 hours of receipt. 4.4. Risk in the Goods passes to the Customer upon completion of delivery.
5. Cancellations, Returns, and Custom Cuts
5.1. Custom Orders: Goods that have been cut to specific lengths, spliced, or customized to the Customer’s requirements are non-refundable and cannot be returned unless they are found to be defective. 5.2. Full Rolls: Returns of standard, uncut full rolls may be accepted at the Company’s discretion, subject to a restocking fee of [e.g., 20%] and provided the Goods are in original, resaleable condition. 5.3. Return shipping costs are the responsibility of the Customer.
6. Limitation of Liability
6.1. The “Production Delay” Clause: As our products are used in high-cost film and video environments, the Company’s total liability shall not exceed the purchase price of the Goods. 6.2. We are not liable for any consequential losses, loss of profit, loss of production time, or third-party claims arising from a delay in delivery, a defect in the Goods, or an incorrect installation by the Customer. 6.3. Nothing in these terms limits liability for death or personal injury caused by negligence.
7. Intellectual Property
7.1. All content on Chromakey.co.uk, including technical diagrams, product descriptions, and case studies, is the property of the Company and may not be used without written permission.
8. Force Majeure
8.1. Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances, or causes beyond its reasonable control.
9. Governing Law
9.1. This Contract, and any dispute or claim arising out of it, shall be governed by and construed in accordance with the law of England and Wales.